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Chilltalk Characters Privacy Policy

Chilltalk.ca is committed to protecting your privacy. We hope that you will take the time to read this privacy policy, which explains what information we collect from you and how we use that information. By using Chilltalk.ca (including its subdomains) or by purchasing products or services from us, you agree to be bound by this privacy policy. Please check back frequently, as this privacy policy may change from time to time.

What information we collect and how we use it

When you visit our website, Chilltalk.ca collects your IP address, which we use to improve our products and services as well as to help us administer our website and diagnose technical problems. Your IP address is also used to gather broad demographic information that does not personally identify you. To receive our website’s newsletters and/or periodic email notifications with special offers, you only need to leave your email address with us. However, to order from us, you must set up a Chilltalk.ca account by providing us with your name, email address and a chosen password. These constitute your “Account Information”. Account Information also includes any information that you may provide to us in response to customer surveys.

When you place an order with us, we will also collect your shipping address and telephone number, as well as credit card number, billing address, and card expiration date, if applicable. This information constitutes your “Order Information”. Order Information is necessary for us both to process your order and notify you of your order status. Order Information also includes any information that you provide us in connection with an order that you later cancel or that is not completed for any reason. We may use your Account Information and Order Information to occasionally notify you about important changes to our website, new Chilltalk.ca features, special Chilltalk.ca offers that you may find useful, or offers from companies with whom we have business relationships. We may also contact you if you have entered one of our contests or sweepstakes, or responded to one of our surveys. If you would prefer not to receive email newsletters or email notifications from us (other than email notifications relating to order processing), simply visit the section of “Newsletter Subscriptions”, indicate which newsletters or email notifications you wish to unsubscribe.

Limited sharing of information

Except as described in this privacy policy, Chilltalk.ca will not share your personal information with third parties unless you have consented to the disclosure or the disclosure is necessary to:
1. Comply with the law or with legal process, or with requests from law enforcement authorities;
2. Protect and defend our rights and property;
3. Protect our customers or users from misuse or unauthorised use of the Chilltalk.ca website; or
4. Protect the personal safety or property of our customers or the public.

Chilltalk.ca may provide aggregate statistics about our customers, sales, traffic patterns, and related website information to third parties, but these statistics will not include any personally identifying information.

Our website may contain links, log-in interfaces, and other connections to third-party websites and applications (including, without limitation, websites, widgets, software, and other software utilities) (“Application(s)”). If you use an Application to share information about you, your actions on our website, or relating to your Chilltalk.ca account, you are consenting to such information being shared. Your use of an Application may cause personally identifying information to be publicly disclosed and/or associated with you, even if Chilltalk.ca has not provided such information. Each Application’s privacy policy (and not this privacy policy) will govern information collected by such Application.

A website traffic and user behavior auditing system operated by Google Analytics is being used on this website. Please see the Google Analytics website for information about Google Analytics, the Google Analytics auditing system, and the Google Analytics’ privacy policy. Chilltalk.ca may from time to time use other third-party service providers in connection with our website. In some cases Chilltalk.ca and third-party service providers may share tracking information, including your IP address, and Chilltalk.ca may provide information about your order to the website that has referred you to Chilltalk.ca (and the referral network utilized by such website) to facilitate calculation of any commissions payable by Chilltalk.ca.

Comments, Reviews, and other Information

When using our website you may have opportunities to post or submit comments, reviews, and other information to publicly accessible pages of our website. When you post or submit such information it is done at your own risk, is made public, and is not subject to this privacy policy.

Making changes to your information

You may change your personal information on file with Chilltalk.ca at any time. To do this, simply visit the section of “My Account”. From here, choose “Edit My Address” and/or “Change Password”.

Links to other websites

The Chilltalk.ca website contains links to other sites, operated by third parties that we believe may be of interest to you. While Chilltalk.ca encourages third parties to follow appropriate privacy standards and policies, it is not responsible for the actions of those parties, the content of their websites or any products or services they may offer.

Cookies

The Chilltalk.ca website employs “cookies,” which are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us both to provide a Shopping Cart and to store your shipping and billing information between visits.

If you have set your browser to reject cookies, you can still use our site, although you may need to re-enter information that would normally be obtained from the cookie.

Our affiliates or advertisers may also use cookies and though Chilltalk.ca encourages anyone who uses cookies to follow appropriate privacy standards and policies, it is not responsible for cookies placed by third parties.

Children’s privacy online

At Chilltalk.ca, we believe that the privacy of children is important.

We do not monitor the age of our user audience except in connection with surveys and contests, and except for age data optionally provided by users who wish to customise their account preferences, However, visitors and users under the age of thirteen (13) should not submit personal identifying information to Chilltalk.ca without the consent of their parent(s) or guardian(s). If a user is under the age of thirteen (13) the user may not, even under the supervision of a parent or guardian, make any submissions of content to Chilltalk.ca websites.

Changes to this Privacy Policy

Please check back frequently, as this Privacy Policy may change from time to time. The date of the most recent update to the Privacy Policy will be indicated at the top of this page. In the event of a material change to the Privacy Policy, for a reasonable time after such change we will add “Updated”, “New”, or a similar term near the link to the Privacy Policy on the home page of Chilltalk.ca and elsewhere, as applicable, throughout our website.

Last Updated: July 18, 2013

Questions/suggestions

If you have any questions or suggestions, please contact Customer Service at cs@chilltalk.ca.