What information we collect and how we use it
When you visit our website, Chilltalk.ca collects your IP address, which we use to improve our products and services as well as to help us administer our website and diagnose technical problems. Your IP address is also used to gather broad demographic information that does not personally identify you. To receive our website’s newsletters and/or periodic email notifications with special offers, you only need to leave your email address with us. However, to order from us, you must set up a Chilltalk.ca account by providing us with your name, email address and a chosen password. These constitute your “Account Information”. Account Information also includes any information that you may provide to us in response to customer surveys.
When you place an order with us, we will also collect your shipping address and telephone number, as well as credit card number, billing address, and card expiration date, if applicable. This information constitutes your “Order Information”. Order Information is necessary for us both to process your order and notify you of your order status. Order Information also includes any information that you provide us in connection with an order that you later cancel or that is not completed for any reason. We may use your Account Information and Order Information to occasionally notify you about important changes to our website, new Chilltalk.ca features, special Chilltalk.ca offers that you may find useful, or offers from companies with whom we have business relationships. We may also contact you if you have entered one of our contests or sweepstakes, or responded to one of our surveys. If you would prefer not to receive email newsletters or email notifications from us (other than email notifications relating to order processing), simply visit the section of “Newsletter Subscriptions”, indicate which newsletters or email notifications you wish to unsubscribe.
Limited sharing of information
1. Comply with the law or with legal process, or with requests from law enforcement authorities;
2. Protect and defend our rights and property;
3. Protect our customers or users from misuse or unauthorised use of the Chilltalk.ca website; or
4. Protect the personal safety or property of our customers or the public.
Chilltalk.ca may provide aggregate statistics about our customers, sales, traffic patterns, and related website information to third parties, but these statistics will not include any personally identifying information.
Comments, Reviews, and other Information
Making changes to your information
You may change your personal information on file with Chilltalk.ca at any time. To do this, simply visit the section of “My Account”. From here, choose “Edit My Address” and/or “Change Password”.
Links to other websites
The Chilltalk.ca website contains links to other sites, operated by third parties that we believe may be of interest to you. While Chilltalk.ca encourages third parties to follow appropriate privacy standards and policies, it is not responsible for the actions of those parties, the content of their websites or any products or services they may offer.
The Chilltalk.ca website employs “cookies,” which are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us both to provide a Shopping Cart and to store your shipping and billing information between visits.
If you have set your browser to reject cookies, you can still use our site, although you may need to re-enter information that would normally be obtained from the cookie.
Children’s privacy online
At Chilltalk.ca, we believe that the privacy of children is important.
We do not monitor the age of our user audience except in connection with surveys and contests, and except for age data optionally provided by users who wish to customise their account preferences, However, visitors and users under the age of thirteen (13) should not submit personal identifying information to Chilltalk.ca without the consent of their parent(s) or guardian(s). If a user is under the age of thirteen (13) the user may not, even under the supervision of a parent or guardian, make any submissions of content to Chilltalk.ca websites.
Last Updated: July 18, 2013
If you have any questions or suggestions, please contact Customer Service at firstname.lastname@example.org.